FAQs

After you log in to your account, you can download your invoice in a few ways:

From the order confirmation email: You will find a link to download your invoice in this email (Orders after 1st April 2024).

From the order viewing page: Navigate to the order page. Click the button on the right to download a copy of your invoice.

Alternatively, at the top of any order page, click the button to download your invoice.

These links provide easy access to all your invoices anytime you need them.

We dispatch Monday to Friday and you should receive your order within 2 working days.

Orders placed before midday are typically dispatched same day for next working day delivery.

All deliveries are made by Fedex UK, on a Monday-Friday collection and delivery service.

No, however you can track your order and you will receive a text and/or email from Fedex with a delivery window, if you sign up for these services at the check out.

Deliveries are Monday to Friday only.

Deliveries to Scottish Highlands and Islands, Scilly Isles and the Channel Islands are calculated according to weight and volume and are excluded from free shipping.

Shipping costs to these areas are calculated at the checkout, however if you have any queries or specific requirements then please contact us via email on sales@gkproductsuk.com.

Unfortunately we do not ship internationally via our website, but if you have requirements outside the UK then please contact us.

Unfortunately we can not currently take payment online for collections.

However collection is available via our distributers, but orders and payment must be placed directly with the location you want to collect from.

Please check stock availability in advance.

List of Distributors

Private United Kingdom customers have certain cancellation rights under the Consumer Protection (Distance Selling) Regulations 2000.

GK Products UK offers the following returns policy:

1. Returns of unopened resalable items are accepted within 30 days from date of purchase.

2. Any customer wishing to exercise this right must notify us by email to sales@gkproductsuk.com.

As a further condition of the right to return, customers must also arrange (at their own expense) to return the goods in a saleable condition to GK Products UK, Unit 5, Court Road Industrial Estate, Cwmbran NP44 3AS.

No refund can be made on goods that are returned in an unsalable condition.

3. If GK Products UK pays the return cost then this will be deducted from any refund. The goods will be deemed returned when received by us at the address.

4. Refunds for goods returned are subject to a restocking fee. This fee is set at 20% of the price of the goods as paid. This does not affect your statutory rights.

5. Customers shall be entitled to a full refund (less any charges referred to in (3) and (4) above) on full compliance with the foregoing .

6. Any goods made to customers’ specifications or clearly personalised are excluded from the right to cancel.

Where goods are delivered to or received by the customer damaged or there is a shortfall, GK Products UK must be notified within 48 hrs.

No such claim will be accepted outside of this time limit.

Any such re-delivery is subject to the provision by you of such proof of damage or shortfall as we may reasonably require.

Payment processing is handled by Shopify.

Payment methods include Apple and Google Pay, Mastercard, Maestro, Shop Pay and Visa.

Some of the products sold on this website are approved by the HSE (no.10766) for application by professionals only, and one of the requirements of this, is we keep records of customer details for future reference if requested.

Yes, GKProductsUK.com is a secure website based on the Shopify platform.

Yes, this can be done in the checkout process.

However we may require additional verification for large value orders.